Swiss-Belhotel International
Asia Pacific · Middle East · Australia
1The Challenge
Swiss-Belhotel International, with 150+ properties across Asia Pacific, the Middle East, and Australia, had no unified loyalty programme. Guest data was fragmented across properties, each managed independently with inconsistent branding, no centralized guest profiles, and no strategy for turning one-time guests into repeat customers.
2The Solution
BookingWhizz deployed WhizzLoyalty with automated WhatsApp enrolment, WhizzCRM for unified guest profiles, and the Multi-Hotel CMS with role-based access for centralized content management. The full stack connected guest data across every property into a single intelligence layer.
3The Results
Repeat bookings grew by 400%. Loyalty membership surged from 1.2 million to 5.4 million in just 13 months. 100% automated via WhatsApp. Content update time dropped by 70% and brand consistency improved from 64% to 98%. The unified analytics dashboard drove a 25% improvement in marketing ROI.
“BookingWhizz automation helped us enroll millions of guests into our loyalty program without adding staff. Managing 150+ properties used to be a nightmare, now one dashboard gives us complete control.”
Products Used
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